Privacy Policy
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Shipping address
- Payment information (processed securely through our payment provider)
- Order history
How We Use Your Information
We use your information to:
- Process orders
- Deliver products
- Communicate with customers
- Improve our services
- Prevent fraud
Sharing Information
Customer information may be shared only with:
- The relevant seller fulfilling the order
- Shipping providers
- Payment service providers
- Government authorities when legally required
We do not sell customer personal information.
Data Security
We implement reasonable security measures to protect customer information.
Cookies
Our website may use cookies to improve user experience.
Policy Updates
We may update this Privacy Policy from time to time.
Return & Refund Policy
Return Eligibility
Products may be returned within 7 days of delivery if:
- The item is damaged.
- The wrong product was received.
- The product has a manufacturing defect.
Returned items must be unused and in their original condition unless the issue relates to damage or defects.
Non-Returnable Items
Returns may not be accepted for:
- Customized products
- Personal-use items where hygiene is a concern
- Products specifically marked as non-returnable
Refund Process
- Once the return is approved, refunds will be processed to the original payment method.
- Processing time may vary depending on the payment provider.
Seller Responsibility
Each seller is responsible for reviewing and approving eligible return requests according to this policy.
Contact
For any questions regarding orders, returns, or refunds, customers may contact The Showroom through our official support channels.